GWI was engaged by an ASX listed corporation to design and develop an enterprise-wide data governance capability and Centre of Excellence to establish data-related accountability and manage decision rights associated with their data assets.
Assessing the current state
The corporation relies heavily on data. However, due to their size and complexity, consistent approaches to good data practices had been difficult to achieve.
GWI assessed data governance maturity and developed an agile program of work to help build capability across the organisation and embed improvements based on best practice to increase corporate performance.
Based on a clear understanding of their existing data governance processes, GWI defined the roles and responsibilities, decision rights and escalations processes. This will guide the organisation in making effective, data-driven decisions by leveraging their data assets efficiently for improved customer satisfaction.
An enterprise-wide approach
Working across the business, GWI also identified existing business problems to quantify what data governance success looked like and demonstrated implementation of good practice.
GWI led the integrated team to uplift data governance capability, design mobilisation approaches, scope the Centre of Excellence, onboard staff, identify use cases, provide expert advisory and transfer the skills and knowledge required to roll out the extensive program of work.
Use cases identified included:
- Improving the customer billing process through the assignment of accountability for data quality and timely decision-making as data traversed across different business areas
- Reducing storage costs through improved data lifecycle management
- Improving regulatory resilience through the development of data governance controls to meet legislative requirements e.g. data privacy, consumer data right
- Improved data quality reducing the time taken to locate and use reliable, trustworthy data in a timely manner.
In addition, GWI developed an information management policy and guideline to act as the overarching mandate for the implementation of good practice data governance.
The data governance operating model GWI developed for this corporation has empowered them to leverage data assets in a timely manner. They now have the capability to accelerate the decision-making process, deliver on programs and goals, and continue enhancing customer satisfaction through good data governance practices.
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